What does the Golden Rule of Guest Relations suggest lifeguards should do?

The Golden Rule of Guest Relations emphasizes the importance of empathy in service. By encouraging lifeguards to treat guests as they would like to be treated, the rule fosters a positive atmosphere where individuals feel valued and respected. This approach highlights the need for understanding the guests’ perspectives and needs, ultimately enhancing the guest experience.

When lifeguards embody this principle, they are more likely to provide attentive, thoughtful assistance, even in challenging situations. This not only helps in managing emergencies more effectively but also in building trust and rapport with guests, making them more likely to feel safe and supported within the facility.

The other choices do not promote a healthy or effective interaction with guests and could lead to negative outcomes for both the guests and the lifeguards. For instance, ignoring guest complaints would leave issues unaddressed, prioritizing one's own needs could create a lack of service orientation, and only assisting those who seem in trouble could neglect the preventive aspect of lifeguarding and customer service. In contrast, the Golden Rule fosters a culture of care and attentiveness that is fundamental to effective lifeguarding and guest relations.